AIM Pilot
Your team's checklist, in Slack, that never forgets.
AIM Pilot turns every booking, email, form, payment and request into a ticket with an owner, a checklist and a due time. It asks the right person in Slack, they finish it in one tap, and it keeps asking until it's done.
Built for Pique Properties. Now installed for any team that runs on Slack.
AIM PilotApp9:14 AM
@Customer service Pet fee for Unit 4B, check-in Friday. 2 guests and 1 dog, booked on Airbnb.
- Fee requested
- Fee collected
2 replies: 3 photos added to the ticket
Built and running at Pique Properties, a short-term rental manager in Alberta
- Listings across Edmonton, Calgary and Canmore
- About 90
- Zapier Zaps replaced by one system
- 42
- Automations running behind it
- 60
- Kinds of tasks it tracks, from pet fees to damage claims
- 30+
How it works
Message alerts post something and forget it. Nobody owns it, nobody knows if it got done, and the same thing gets missed twice. AIM Pilot closes the loop.
- 1 of 5
Ask in Slack
Mention AIM Pilot in any channel. "Don't let us drop this" is enough.
- 2 of 5
It asks what it needs
If something's unclear, like repair or replace, it asks before anyone owns it.
- 3 of 5
One tap makes it a task
It offers a ticket with an owner, a checklist and a check-back day. A person taps to log it.
- 4 of 5
It follows up until it's done
On the day, it asks the owner in the same thread, and keeps checking until every step is ticked.
- 5 of 5
It remembers
Months later, just ask. Every step is on the record, with who did it and when.
Most tickets start on their own
Bookings, emails, forms and payments don't wait for anyone to ask. Here's what happens behind the scenes.
It notices
A booking with a pet, a failed payment, a damage form, a late clean, an invoice in the inbox. Anything that needs a person.
It opens one ticket
With a checklist, an owner and a due time. Exactly once, even if the same event shows up twice.
It asks in Slack
In the right channel, tagging the right person, with buttons to finish it right there.
It keeps asking
A 7 AM digest, a nudge on urgent items, and an "ask again on" date for anything that isn't ready yet. Until it's done.
Your team never has to leave Slack
Everything happens where your team already talks. The web app is there for managers, but most work gets finished from a Slack post.
One-tap answers
Done, Not yet, Undo and Add note on every post. Every copy of the post updates, so nobody does the same thing twice.
Photos land on the ticket
Drop photos or videos in the thread and they're saved to the ticket, with who added them.
"Not yet" means ask again
Add a note and a date, or let it pick a sensible day from the note and the deadline. It comes back on its own.
To-dos that don't get dropped
Say "don't let us drop this" and it offers to log a ticket with owners and a reminder day.
Tech requests and a changelog
Ask for a change and it scopes it with you, logs it, and posts to a shared changelog when it's done.
Alarms when things go quiet
If an automation stops without an error, a daily check notices and tells you in Slack.
Ask it anything about the business
DM it or mention it. AIM Pilot answers from the same data your team sees, with the same permissions as the person asking, so nobody sees what they shouldn't.
- "What's still open for this weekend?"
- "Did we ever get the invoice from the cleaners?"
- "The dishwasher at Unit 2 is fixed." It finds the ticket and offers to close it.
Jordan2:41 PM
what's still open for this weekend?
AIM PilotApp2:41 PM
Three things, one of them yours:
- Unit 4B pet fee not collected yet, check-in Friday
- Unit 7 parking needs a plate, due Saturday 11 AM
- Unit 12 damage report waiting on a claim decision (you)
It replaces the boards nobody opens
Task boards only work if people go and look at them. Alert automations post a message and forget it. AIM Pilot goes to your team and remembers.
| Feature | Task boardsMonday, Asana, Trello | Alert automationsZapier to Slack | AIM Pilot |
|---|---|---|---|
| Lives where your team already talks | Separate app | Yes | Yes |
| Creates the work for you | Someone types it in | Yes | Yes |
| Every item has an owner and a due time | If someone sets it | No | Always |
| Keeps asking until it's done | No | No | Yes |
| Knows when it's actually finished | If someone updates it | No | Yes, from the source or one tap |
| Tells you when an automation stops | No | No | Yes |
Built to be trusted with real operations
These rules are why a small team can hand real work to automation without worrying about it.
Shadow mode first
Every new rule creates tickets quietly until its output matches whatever it's replacing. Then it goes live.
Never asks twice
One ticket and one post per event, even when data syncs again or an automation re-runs.
Quiet hours
Nothing posts overnight unless it's truly urgent. Everything else waits for the 7 AM digest.
People approve money
Refunds, exceptions and claims always go to a person. AIM Pilot offers buttons, and a person taps them.
Your permissions apply
The assistant answers as the person asking and only sees what they're allowed to see.
A full audit trail
Every tap, note and change is logged with who did it and when. Finished items stay visible, crossed out, with a name on them.
Connects to what you already run
It reads from your existing tools and only writes where it has to. If it has an API or sends webhooks, we can connect it.
- Slack
- Hospitable
- Gmail
- Stripe
- Connecteam
- GoHighLevel
- HubSpot
- Google Sheets
- Supabase
- Claude
- Any webhook
For any team that runs on Slack
- Property and short-term rental managers. Where it started: bookings, cleans, damage, parking, payments.
- Service businesses. Estimates, jobs, follow-ups and invoices that need a person.
- Agencies. Client requests, approvals and handoffs that tend to fall through the cracks.
- Coaching and course teams. Onboarding, support requests and failed payments.
Installed for you, quoted in hours
AIM Pilot isn't a subscription. We build it into your own accounts at our normal rate, and you own all of it.
80 to 150hours for most starter installs
At $100 an hour, that's $8,000 to $15,000. It covers the ticket system, the Slack loop, the assistant and your first connectors. We add more over time, quoted the same way.
Running costs
It runs in your own Slack, database and AI accounts. You pay those providers directly, with no markup.
AIM Care
Monitoring, fixes and new rules once it's live. Includes 5 hours a month. Extra hours are $100.
No contracts. No licence fees. You own the code and the data.
Questions
Do we need Slack?
Yes. AIM Pilot is built for Slack. Microsoft Teams isn't supported yet.
Who owns it?
You do. It's built in your own Slack, database and AI accounts, and it keeps running if you stop working with us.
Will it message our customers?
No. AIM Pilot only talks to your team. Customer replies stay with people.
Does it replace our CRM or booking system?
No. It reads from the tools you already use and asks your team to act. It replaces task boards and alert automations, not your core systems.
What happens if something breaks?
Every automation reports its errors, and a daily check catches anything that stopped quietly. You hear about it in Slack, usually before anyone notices.
How long does an install take?
At the 10 to 15 hours a week most clients choose, a starter install takes about 6 to 15 weeks, with parts going live along the way.
Your ops team's checklist, in Slack, that never forgets.
Tell us what your team keeps dropping. We'll show you what AIM Pilot would catch and roughly how many hours it would take.
Book a call about AIM Pilot